Practical, step-by-step workshops that cover everything from logging into your bank app to recognizing online fraud. Held in libraries and retirement homes, completely free of charge.
Learn to access your bank account safely from any device.
Identify fraudulent messages before they can cause harm.
Complete utility and service payments without leaving home.
Digital banking offers genuine convenience. Checking your balance at midnight, paying a bill without waiting in line, reviewing past transactions from your armchair. These tools exist for everyone. Yet many seniors never had a structured opportunity to learn how to use them safely.
Our workshops close that gap. Each session is designed around real questions that real people have: How do I know this website is my actual bank? What happens if I make a mistake? Is it safe to use public Wi-Fi? No jargon. No rush. Just clear answers.
Every workshop follows a structured sequence. Participants begin with the basics and progress at their own pace. Nobody is left behind, and there are no silly questions.
Participants learn how to download, install, and log in to their bank's mobile application. We cover password creation, biometric options, and what to do if you forget your credentials.
Reading your balance, understanding transaction history, and interpreting statement lines. We explain banking terminology in plain language so nothing feels confusing or foreign.
Step-by-step guidance on entering payment references, amounts, and recipient details correctly. Participants practice with sample invoices before attempting real transactions.
How phishing emails and SMS messages look. What banks never ask for. Red flags in unexpected messages. Participants leave with a practical checklist they can use at home.
Workshops run in groups of up to twelve participants. The format is conversational rather than lecture-style. Trainers demonstrate on a projector screen while participants follow along on their own devices. Between demonstrations, there is time for individual questions and practice.
Contact us by phone or fill in the online form. No paperwork required.
Arrive at your local library or retirement home. Bring your phone or tablet.
Follow hands-on demonstrations at your own pace. Ask anything.
Take home a printed guide. Return for follow-up sessions if needed.
The curriculum was developed based on the questions seniors most often have when they first encounter online banking. It covers the complete journey from setup to security.
Which networks are safe for banking and which ones to avoid.
Creating strong passwords and keeping them organized securely.
Recognizing fake bank emails and what to do if you receive one.
Using QR codes on utility bills to pay quickly and without errors.
What information to never share online and why it matters.
Recognizing fraudulent calls impersonating banks or government agencies.
Every participant receives a printed reference booklet covering all topics. Clear, large text. Easy to follow at home.
Sessions take place at public libraries, community centers, and retirement homes throughout Zagreb and surrounding areas. New locations are added regularly.
Register your interest and we will confirm the nearest available session at a location convenient for you.
Register NowLibraries, retirement homes, and community organizations can request a dedicated workshop session for their members.
Request a Session