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Curriculum

Everything we teach

A complete overview of the topics covered across our digital banking workshops. Each area is taught with patience, real-device practice, and supporting printed materials.

Module 1

Getting started with your bank app

The very first step for many participants is understanding what a banking app actually is and how it differs from the bank's website. We start there. Then we walk through finding and downloading the correct application, creating a secure login, and understanding what the home screen shows.

Particular attention is given to the login process. Participants practice entering their credentials, learn about two-factor authentication messages, and understand what a bank will never ask for. The difference between a legitimate bank notification and a suspicious one is covered in detail.

App installation

Finding the correct app in official stores. Avoiding fakes.

Secure login

Passwords, PINs, and biometrics. When each is appropriate.

Close-up of senior hands navigating a mobile banking application on a smartphone
Trainer demonstrating online bill payment process to a senior participant on a laptop
Module 2

Reading your account and paying bills

Understanding what your bank app is showing you matters. We go through each element of the account overview screen: the available balance versus the booked balance, pending transactions, and how to read a transaction entry to understand what it represents.

Bill payment is practiced with sample invoices. Participants learn to read a payment slip, enter the reference number correctly, verify the recipient, and confirm the transaction. We cover both manual entry and QR code scanning.

Utility bills QR code payment Confirming transfers
Module 3

Recognizing fraud and protecting personal data

This module addresses the single most important safety skill for digital banking users. Participants learn to recognize the specific patterns that fraudulent communications follow.

Phishing emails

What they look like, what language they use, what they ask for. We examine real examples (with all identifying details removed) so participants develop an instinct for what looks wrong.

Smishing messages

Fraudulent SMS messages have distinct characteristics. We cover the warning signs and explain why legitimate banks send notifications only in specific, limited formats.

Vishing calls

Voice phishing, where callers impersonate bank staff or authorities. How to verify who is calling, what to say, and when it is appropriate to hang up and call the bank directly.

Personal data protection

What information should never be shared online: card numbers, PINs, passwords, ID numbers. The reasons why and the practical rules that make these protections easy to remember.

Module 4

Safe connections and device care

Where you access your banking app matters as much as how you use it. This module covers the differences between home Wi-Fi, mobile data, and public Wi-Fi networks, and explains why public connections carry higher risk for financial transactions.

We also cover basic device maintenance: keeping software updated, understanding what system notifications mean, and recognizing when a device may have been compromised. Participants learn the practical steps to take if they suspect their phone or computer has been affected.

Home network safety

Router passwords and secure home Wi-Fi configuration basics.

Mobile data vs Wi-Fi

When to prefer mobile data for banking transactions.

Software updates

Why updates matter for security and how to apply them.

What to do if compromised

Step-by-step actions if you suspect unauthorized access.

Take-home checklist

Every participant receives a laminated security checklist. Quick reference for any situation that feels uncertain.

Senior person using laptop for online banking at home with secure connection indicator visible

Ready to join a workshop?

All topics are covered in one session. Additional sessions available for practice.

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Questions about the content?

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